Here to help
Questions? We've got answers.
Find helpful information about our services, virtual visits, and what to expect from your care.
Browse 69 answers across our care and policy topics.
Explore by topic
What can we help you with?
Choose a topic or search above to find the answers you need.
Medical Weight Management
Program eligibility, medication, and costs
Who is eligible for the medical weight management program?
Our medical weight management program is designed for adults seeking professional support with weight management. Eligibility is determined individually based on your BMI, medical history, current medications, health conditions, and treatment goals. A consultation is required to determine whether the program is appropriate for you.
Is the program completely virtual?
Consultations and follow-up appointments can be conducted virtually when clinically appropriate. Laboratory testing may be required and can be completed at a local laboratory. Some conditions may require an in-person evaluation.
Does the program include weight-loss medication?
When medically appropriate, your provider may prescribe FDA-approved weight-management medications based on your individual health needs. Medication is not guaranteed and is prescribed only when clinically indicated. Medication costs may be separate from consultation and program fees.
Are laboratory tests included in the program fee?
Laboratory testing requirements vary depending on your medical history, current medications, and treatment plan. Laboratory fees may be separate from program fees. Any anticipated testing costs will be discussed with you.
Are weight-loss medications included in the program price, or are they billed separately?
Medication costs are generally separate unless explicitly included in your selected program. Your provider will discuss medication options, potential costs, and applicable pharmacy arrangements before treatment begins.
Do you accept insurance for weight management consultations or medications?
Insurance coverage depends on your individual plan and the services provided. Please verify your benefits directly with your insurance company. Medication coverage varies by insurance plan and prescription.
How often will I need follow-up appointments?
Follow-up frequency depends on your treatment plan, medication, response to treatment, and individual health needs. Your provider will establish an appropriate monitoring schedule to assess progress, review side effects, and make adjustments when necessary.
What happens if I'm not eligible for weight-loss medication?
Your provider will review your health history and discuss appropriate alternatives. Depending on your needs, recommendations may include nutrition and lifestyle modifications, further evaluation, or referral to another healthcare professional.
Can I continue my existing weight-loss medication through your program?
Possibly. Your provider will review your current prescription, treatment history, medical records, and response to medication to determine whether continuing treatment is appropriate. Continuation or renewal of a prescription is not guaranteed.
How much does the medical weight management program cost?
Program costs depend on the services selected. Consultation fees, laboratory testing, and prescription medications may be billed separately. Please contact us for current pricing and a breakdown of any additional expenses.
Is my sexual health appointment confidential?
We respect your privacy and protect your medical information in accordance with applicable privacy laws. Information may be disclosed when required or permitted by law. Our goal is to provide a respectful, confidential, and judgment-free environment.
Can I get tested for STIs even if I don't have symptoms?
Absolutely. Many sexually transmitted infections can occur without noticeable symptoms. You can schedule a preventive sexual health consultation to discuss your sexual health history, potential exposures, and recommended screening based on your individual risk factors.
Can STI testing be ordered through telehealth?
During your virtual consultation, your provider can assess your needs and order appropriate laboratory testing when indicated. Depending on the test, you may need to visit a local laboratory or use an approved specimen collection method.
Can Libra treat an STI?
Our providers can evaluate STI concerns, review laboratory results, and prescribe appropriate treatment when clinically indicated. Some infections require laboratory confirmation, additional testing, partner management, or an in-person evaluation.
Can I receive treatment for an STI through telehealth?
In many cases, yes. Treatment depends on the suspected or confirmed infection, your symptoms, medical history, and applicable clinical guidelines. Some situations require an in-person examination or additional testing. Your provider will explain the appropriate next steps for your specific situation.
Can I get a prescription for birth control through telehealth?
Your provider can discuss contraceptive options, review your medical history, and determine whether a prescription is appropriate. Certain contraceptive methods require an in-person procedure or additional evaluation.
Can I request routine STI screening for preventive care?
Yes. You do not need to have symptoms to request an STI screening consultation. Your provider will recommend appropriate tests based on your medical history, sexual health history, and current screening guidelines.
How do I receive my laboratory results?
Results are communicated through our designated secure communication method or patient portal, when available. Your provider will explain the results and discuss any recommended treatment or follow-up. Turnaround times vary depending on the laboratory and the tests ordered.
What happens if my STI test results are positive?
Your provider will explain your results and discuss the recommended treatment and follow-up plan. Depending on the infection, additional testing, partner notification, partner treatment, or repeat testing may be recommended. Follow your provider's instructions regarding sexual activity until it is medically appropriate to resume it.
Can I discuss birth control and STI prevention during the same appointment?
Yes. You can discuss contraception, STI screening, safer-sex practices, and other sexual health concerns during your consultation. Your provider will help determine which services are appropriate for you.
Do you offer self-pay options for consultations and laboratory testing?
Self-pay options may be available. Consultation fees and laboratory costs depend on the services requested. Please contact us for current pricing before scheduling.
Can I get a prescription for a urinary tract infection (UTI) through telehealth?
Your provider can evaluate symptoms that may indicate a UTI and determine whether treatment is appropriate. Some patients may require a urine test or culture. Severe symptoms or signs of a kidney infection require prompt medical evaluation.
Sexual Health & STI Care
Testing, treatment, and privacy
Is my sexual health appointment confidential?
We respect your privacy and protect your medical information in accordance with applicable privacy laws. Information may be disclosed when required or permitted by law. Our goal is to provide a respectful, confidential, and judgment-free environment.
Can I get tested for STIs even if I don't have symptoms?
Absolutely. Many sexually transmitted infections can occur without noticeable symptoms. You can schedule a preventive sexual health consultation to discuss your sexual health history, potential exposures, and recommended screening based on your individual risk factors.
Can STI testing be ordered through telehealth?
During your virtual consultation, your provider can assess your needs and order appropriate laboratory testing when indicated. Depending on the test, you may need to visit a local laboratory or use an approved specimen collection method.
Can Libra treat an STI?
Our providers can evaluate STI concerns, review laboratory results, and prescribe appropriate treatment when clinically indicated. Some infections require laboratory confirmation, additional testing, partner management, or an in-person evaluation.
Can I receive treatment for an STI through telehealth?
In many cases, yes. Treatment depends on the suspected or confirmed infection, your symptoms, medical history, and applicable clinical guidelines. Some situations require an in-person examination or additional testing. Your provider will explain the appropriate next steps for your specific situation.
Can I get a prescription for birth control through telehealth?
Your provider can discuss contraceptive options, review your medical history, and determine whether a prescription is appropriate. Certain contraceptive methods require an in-person procedure or additional evaluation.
Can I request routine STI screening for preventive care?
Yes. You do not need to have symptoms to request an STI screening consultation. Your provider will recommend appropriate tests based on your medical history, sexual health history, and current screening guidelines.
How do I receive my laboratory results?
Results are communicated through our designated secure communication method or patient portal, when available. Your provider will explain the results and discuss any recommended treatment or follow-up. Turnaround times vary depending on the laboratory and the tests ordered.
What happens if my STI test results are positive?
Your provider will explain your results and discuss the recommended treatment and follow-up plan. Depending on the infection, additional testing, partner notification, partner treatment, or repeat testing may be recommended. Follow your provider's instructions regarding sexual activity until it is medically appropriate to resume it.
Can I discuss birth control and STI prevention during the same appointment?
Yes. You can discuss contraception, STI screening, safer-sex practices, and other sexual health concerns during your consultation. Your provider will help determine which services are appropriate for you.
Do you offer self-pay options for consultations and laboratory testing?
Self-pay options may be available. Consultation fees and laboratory costs depend on the services requested. Please contact us for current pricing before scheduling.
Can I get a prescription for a urinary tract infection (UTI) through telehealth?
Your provider can evaluate symptoms that may indicate a UTI and determine whether treatment is appropriate. Some patients may require a urine test or culture. Severe symptoms or signs of a kidney infection require prompt medical evaluation.
Virtual Urgent Care
Symptoms, prescriptions, and next steps
What conditions can be treated through virtual urgent care?
Virtual urgent care may be appropriate for many non-emergency conditions, including cold and flu symptoms, seasonal allergies, sinus symptoms, mild skin rashes, uncomplicated urinary symptoms, certain minor infections, medication-related questions, selected gastrointestinal symptoms, and other minor concerns that can be evaluated remotely. Treatment depends on your symptoms, medical history, and whether a physical examination or diagnostic testing is necessary.
Can I receive a prescription during my virtual appointment?
Yes, when clinically appropriate. Your provider will evaluate your symptoms and medical history before determining whether medication is indicated. Prescriptions are not guaranteed, and some conditions require testing or an in-person evaluation.
Can the provider order laboratory tests or imaging?
When medically indicated, your provider may order laboratory testing or imaging. You may need to visit an outside laboratory or imaging facility. Testing availability, scheduling, and fees vary.
Can antibiotics be prescribed through telehealth?
Antibiotics may be prescribed when an appropriate clinical evaluation supports their use. Not every infection requires antibiotics, and some conditions require testing or an in-person examination before treatment can be determined. We follow appropriate prescribing practices to promote safe and effective care.
Do you treat common conditions such as UTIs, sinus infections, and respiratory infections?
We can evaluate many common symptoms through telehealth. Depending on your presentation, treatment may include supportive care, medication when appropriate, laboratory testing, or referral for an in-person evaluation. Some respiratory symptoms, urinary symptoms, and infections require additional testing or physical examination.
Can I schedule an appointment for cold or flu symptoms?
A virtual consultation can help evaluate many cold and flu symptoms and determine appropriate treatment and testing. If you experience difficulty breathing, chest pain, confusion, or other severe symptoms, seek emergency medical care instead of waiting for a telehealth appointment.
Can I receive a work or school excuse note?
A work or school note may be provided when medically appropriate following an evaluation. Documentation depends on the clinical findings and applicable requirements. A note is not guaranteed for every appointment.
What happens if I need an in-person examination?
Your provider will explain why an in-person evaluation is recommended and direct you to an appropriate healthcare facility when possible. Some conditions cannot be safely diagnosed or treated through telehealth alone.
Do you accept insurance, or are appointments self-pay?
Our payment options will be explained before your appointment. Please contact us to confirm current consultation fees and whether insurance is accepted for your selected service.
How quickly can I schedule a virtual visit?
Appointment availability varies. You can review available appointments through our scheduling system or contact our office for assistance. If you are experiencing a medical emergency, do not wait for an appointment.
Can I request a medication refill through telehealth?
Your provider can review your current medication and determine whether a refill is appropriate. Refills depend on the medication, your medical history, monitoring requirements, and applicable prescribing regulations. Certain medications require an in-person visit or additional testing.
What symptoms require an emergency room visit instead of a virtual appointment?
Seek emergency medical care for severe difficulty breathing, chest pain or pressure, signs of a stroke, loss of consciousness, severe or uncontrolled bleeding, severe allergic reactions, sudden confusion or new severe neurological symptoms, severe abdominal pain, or immediate danger related to suicidal thoughts. Call 911 in the United States for a medical emergency. Do not delay emergency care to complete an online consultation.
General Telehealth Services
Appointments, location, and payments
Which states can I receive care in?
Libra Health & Wellness initially offers telehealth services to eligible patients physically located in Nevada. Services are provided only when the healthcare provider is licensed or otherwise legally authorized to practice in the patient's location.
Can I receive care if I am traveling outside Nevada?
Telehealth availability depends on your physical location at the time of your appointment and the provider's licensing and legal authority in that jurisdiction. Please contact us before scheduling if you are traveling outside Nevada.
How do virtual appointments work?
Virtual appointments allow you to meet with a healthcare provider through an approved telehealth platform. During your appointment, your provider will discuss your concerns, review your medical history, and determine whether treatment, prescriptions, testing, or additional evaluation is appropriate.
What should I prepare before my appointment?
To help make your appointment productive, have a list of your current medications and supplements, relevant medical history, known allergies, recent laboratory results if available, your preferred pharmacy, and your questions and treatment goals. Please find a private location with a reliable internet connection.
Can I use my phone for a virtual consultation?
Yes. Most virtual consultations can be completed using a compatible smartphone, tablet, or computer with internet access. You may need to enable your camera and microphone.
Can I receive prescriptions through telehealth in Nevada?
When medically appropriate, your provider may prescribe medication following an appropriate evaluation. Prescriptions are subject to clinical judgment and applicable Nevada and federal prescribing requirements. Prescriptions are not guaranteed.
How do I receive prescriptions after my appointment?
If your provider determines that a prescription is appropriate, it may be sent electronically to a participating pharmacy. Prescription availability depends on the medication, your location, pharmacy availability, and applicable regulations.
Can I get laboratory tests ordered through telehealth?
Your provider may order laboratory testing when medically indicated. You may need to visit a local laboratory for specimen collection. Laboratory availability and fees vary.
How can I pay for my consultation?
Available payment methods and consultation fees will be provided during scheduling. Any additional charges for laboratory testing, prescriptions, or outside services will be explained when applicable.
Is my personal and medical information confidential?
We take patient privacy seriously and use appropriate safeguards to protect your health information in accordance with applicable privacy laws. Please use our designated secure communication channels when sharing medical information.
What is your cancellation and rescheduling policy?
Appointments may be canceled or rescheduled according to our scheduling policy. Please review the applicable cancellation window and any associated fees before confirming your appointment.
Can I receive a diagnosis through telehealth?
Many conditions can be evaluated through telehealth, but not every condition can be diagnosed remotely. Your provider will determine whether a virtual assessment is sufficient or whether you need laboratory testing, an in-person examination, or referral to another healthcare professional.
Additional Patient FAQs
New patients and follow-up care
Do I need to be an established patient to schedule an appointment?
Not necessarily. New patients may schedule an appointment, subject to provider availability, state licensing, and service eligibility. Some services may require an initial evaluation before treatment can be provided.
Are consultations and medications charged separately?
Consultation fees and medication costs may be separate. Laboratory testing, imaging, and other outside services may also involve additional charges. Please review the applicable pricing before beginning treatment.
Will I always receive medication after my appointment?
No. Medication is prescribed only when medically appropriate. Your provider may recommend supportive care, lifestyle changes, diagnostic testing, or an in-person evaluation instead.
Can I request laboratory testing without an appointment?
Laboratory orders depend on the test requested, clinical circumstances, and applicable policies. An evaluation may be required to determine which tests are appropriate.
What if I need help after my appointment?
Please use the clinic's designated communication method for non-emergency questions and follow-up concerns. If your symptoms worsen or you develop severe symptoms, seek appropriate urgent or emergency medical care.
Do you provide medical care for children?
Services for minors depend on the provider's scope of practice, applicable consent laws, and the specific service requested. Please contact us to confirm eligibility before scheduling.
Website Policies
Important care and privacy disclaimers
Telehealth Disclaimer
Telehealth services are provided when clinically appropriate and subject to provider availability, licensing requirements, and applicable laws. A virtual appointment does not guarantee a diagnosis, prescription, or specific treatment. Some conditions require laboratory testing, an in-person examination, or referral to another healthcare professional.
Emergency Disclaimer
Libra Health & Wellness does not replace emergency medical services. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Prescription Disclaimer
All prescriptions are determined by your provider based on clinical judgment, medical history, and applicable prescribing regulations. Medications are prescribed only when medically appropriate. Certain medications may require additional evaluation, testing, or monitoring.
Pricing Disclaimer
Consultation fees, laboratory testing, medications, imaging, and other services may be billed separately unless expressly stated otherwise. Patients will be informed of applicable fees before proceeding whenever reasonably possible.
Privacy Disclaimer
Patient information is handled in accordance with applicable privacy laws and the clinic's privacy practices. Please review our Notice of Privacy Practices for additional information.
We're here for you
Still have questions?
Our team can help you understand your options and find the right next step.
Contact Our Team arrow_forward